BeneVets Case Study
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Software That Makes A Difference
The Veterans Administration had been mired for years in a complicated system that prevented veterans from quickly and easily receiving their much-needed benefits. However, in 2012 BeneVets, LLC, in collaboration with The Intellection Group, introduced a custom built software that would revolutionize the claims and benefits systems that would help ensure veterans get the aid they’d earned.
The Problem
Prior to BeneVets implementation, Veterans who were wounded or injured while on active duty may file a claim for disability compensation benefits with the U.S. Department of Veterans Affairs (VA). The VA then adjudicates the claim based on evidence submitted or subsequently gathered, a process that takes, on average, 12 months to complete. The claim is then either approved and benefits are rewarded or denied - in which case a veteran may appeal which generally takes 2-3 years.
This long, convoluted process meant that only about 5% of submitted claims were “ready to rate" (i.e., accurate, complete, and with all required documentation), which backed up claims adjudication processes, costed everyone more money, and maxed out many groups seeking to supply benefits to veterans in need.
This long, convoluted process meant that only about 5% of submitted claims were “ready to rate" (i.e., accurate, complete, and with all required documentation), which backed up claims adjudication processes, costed everyone more money, and maxed out many groups seeking to supply benefits to veterans in need.
The Solution
BeneVets founders Dave Bernard, Judy Chen, and Dr. Terry Egland, partnered with The Intellection Group to build a comprehensive system that allowed them to:
Increase "ready to rate" claims
Streamline intra-agency communication
Drastically increase the benefits veterans received
This is where The Intellection Group was able to utilize its extensive build library to design a highly configurable, seamlessly integrated SaaS service for VOS agencies to utilize for claims submissions.
The BeneVets System improves the accuracy of applications and ensures that information is presented in a clear and consistent manner to significantly lower claims error rates and increase first-time approval rates. This in turn will positively impact veterans and their families by speeding up the claims adjudication process, increasing the claims approval rate, and increasing the per-claim award.
The Results
With this software packaged as a subscription service, BeneVets was able to increase "ready to rate" claims from 5% to 95% in many cases. This subsequently helped relieve many agencies, both state and national, by decreasing disapproved claims and creating capacity to process past disapproved claims.
The system is currently used nationally by VSOs such as AMVETS and Military Officer Association of America (MOAA) and by state agencies such as the Virginia Department of Veteran Services (VDVS).
The immense success of the software means that veterans now have hope they will receive the benefits they've fought for, and we at The Intellection Group are glad we could play our part.
In review, the results of the software were:
Created an interface allowing user configuration
Configured data and claim transfer between multiple different organizations
Supported over 150 VA, DOD, and state forms
Increased ready to rate claim percentages from 5% to 95% in many cases
Saved immense time and money for respective organizations while also aiding veterans
Ready to see these kind of results?